DAVID RIAFF from SAINT LOUIS, MO United States
When I made the purchase online, it was canceled because the shipping address was different than the card. I actually appreciate this! I've been a victim of credit fraud in the past. You sent an email stating my options but I was very impressed that someone actually called me as well to let me know and she sent the paypal link directly to me and she was very nice!
My only complaints that are not your fault are: 1. R+L trucking never contacted me 24 hours in advance for a delivery time. They just showed up at my work when I was very busy and I wasn't prepared for it and I hadn't driven my truck that day. Etc.
2. It's obvious that the manufacturer builds the bike complete and then disassembles just enough of it to fit in the shipping container. 3 of the 4 bolt holes that hold the rear rack on were completely stripped out and I had to use my own longer bolts and nuts. No biggy as I work on cars for a living but I was a little disappointed because after all it's brand new.
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